MY CADDY™ CUSTOMS FAQ

Pour Caddy offers you the ability to have your personalized logo or message laser engraved on any of our Pour Caddy's. All Pour Caddy colors other than stainless steel utilize a laser to customize your logo or message by removing the powder coating and revealing a bright stainless steel color for your logo or message. For our Stainless Steel version, your custom name or logo will be etched permanently in black utilizing state-of-the-art UV technology.  

 

 

Customization FAQ

Can I edit the My Caddy™ order I submitted?

Edits and/or changes cannot be made once your My Caddy™ order has been submitted. Any adjustments to an order should be made prior to submitting the order.

Why was my order cancelled?

As an inclusive, fun, and playful brand, we reinforce these values through our commitment to ensuring that offensive, or potentially offensive words, do not appear on, or are associated with our products. In addition, orders submitted that include logo's or phrases with registered trademarks will be cancelled without express written consent from the owner. You will be contacted by customer service for documentation prior to cancellation. We hope you will be inspired to create an alternative personalization. Orders that are cancelled will be refunded in 2-3 business days.

How long will my order take to arrive (including processing and shipping)?

 Shipping Method Processing Time Shipping Time Price
My Caddy UPS 10-14 days 2-4 days Calculated at Checkout

 

How do I track my order?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order to follow your new Pour Caddy on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.

My Caddy™ Return Policy

Because all My Caddy™ orders are made uniquely you, and aside from factory defects, they are not eligible for returns. 

Please fill out the form below, a Pour Caddy representative will be in touch soon. 

 

Ways to earn

Earn more points for different actions, and turn those points into awesome rewards.

Get more points by completing these missions

SHOP NOW

Ways to redeem

Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the Pour Caddy Rewards Program.

You can join the Pour Caddy Loyalty Program by signing up on our. Registration is free and simple: just provide your name, email, and create a password. You'll start earning points immediately after your first purchase. If you purchased in the past prior to our Loyalty Program starting, your points will automatically be added to your account.

Earn points every time you shop with Pour Caddy. For every dollar spent, you earn one point. Additional points can be earned through special promotions, seasonal offers, providing reviews, your birthday, following us and by purchasing selected items. Stay updated with our newsletters for more opportunities to earn.

Redeem your points directly at checkout on our website or on your mobile phone. You can apply your points for discounts on purchases, exclusive products, or special rewards. Simply choose the number of points you wish to redeem and apply them to your purchase.

Yes, our Loyalty Program has three levels: Bronze, Silver and Gold. Bronze members enjoy basic benefits such as earning points on purchases. Silver members, achieved after earning 500 points, get additional perks like free shipping and exclusive sale access. Gold members, who reach 1000 points, enjoy all previous benefits plus special gifts and early access to new products.